1. How do I place an order?

To ensure a high-end, personalized experience, we process all orders manually via WhatsApp.

• Step 1: Browse our collection and take a screenshot of your favorite items.
• Step 2: Click the WhatsApp button to chat with our dedicated concierge.
• Step 3: Our team will verify real-time availability and guide you through a secure checkout.

2. Is my payment secure? What methods are accepted?

Your security is our priority. We accept globally verified payment methods with full buyer protection:

✔ PayPal   |   ✔ Wise   |   ✔ Visa   |   ✔ Mastercard

During your consultation, our team will provide secure, encrypted links for your transaction.

3. Shipping & Customs (Double Clearance & Tax-Free)

We provide complimentary insured shipping to over 150 countries.

• Logistics Matrix: We leverage top-tier carriers including Royal Mail, DHL, UPS, and FedEx for fast and safe delivery.
• Double Customs Clearance: For the UK and EU, we offer specialized routes where all duties and VAT are pre-handled. No customs issues or hidden taxes upon arrival.
• Delivery Time: Average global delivery takes 7–15 business days with real-time tracking provided.

4. Are these real photos? Can I see my specific item?

Yes. Every image on xiashu.shop is captured by our team. We offer a Pre-Shipping Video Inspection: before dispatch, you will receive a live video of your actual product for final approval. What you see is exactly what you get.